Privacy Policy

1) Information we collect

• Account information: email address, account identifiers, and basic profile info you provide.
• Billing information: payment status and subscription details. Payment card details are typically processed by our payment processor, not stored directly by us.
• Instance data: configuration values you set, skills you add, and data your OpenClaw instance processes while operating (for example, messages and tool outputs).
• Operational data: logs, diagnostics, timestamps, device/browser information for the dashboard, IP addresses, and security-related events (e.g., login attempts).
• Support communications: information you send us when you contact support.

2) How we use information

We use information to provide and improve the Service, including to:

• Provision and operate your dedicated instance.
• Secure the Service, prevent abuse, and enforce policies.
• Provide customer support and troubleshoot issues.
• Process billing, payments, and account management.
• Maintain reliability (monitoring, backups, and incident response).

3) Connected services (channels, models, integrations)

OpenClaw can connect to third-party messaging channels and AI model providers. When you enable these, information you send through those services is also processed by them under their own terms and privacy policies. This may include message content, identifiers, and metadata required to deliver messages and responses.

4) How we share information

We share information only as needed to run the Service, including with:

• Service providers (subprocessors) for hosting, storage, monitoring, support tooling, and payments.
• Third-party platforms you connect (messaging channels, model providers, integrations).
• Legal and safety: if required to comply with law, protect rights/safety, or investigate abuse.
• Business transfers: if we’re involved in a merger, acquisition, financing, or sale of assets.

5) Data retention

We retain information for as long as needed to provide the Service and for legitimate business purposes (e.g., security, billing, dispute resolution). Retention periods vary by data type. Backups may persist for a limited time after deletion.

6) Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7) Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or export your information, and to object to or restrict certain processing. You can also disconnect integrations and channels you’ve connected.

8) International transfers

If we transfer information across borders, we take steps designed to ensure an appropriate level of protection consistent with applicable law.

9) Children

The Service is not directed to children, and you may not use the Service if you are under the minimum age required by your jurisdiction.

10) Changes to this policy

We may update this Privacy Policy from time to time. We’ll update the effective date above, and if changes are material, we’ll take reasonable steps to notify you.

11) Contact

Privacy questions? Contact us at maiko@protoclaw.com.